Accepting /Back Order New Order

New Order Email Alert

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When new orders arrive, TPSynergy will send an email alert giving the order details

Login and Confirm the orders

1. Go to the application
2. Login with your user name/password

Accept Or Back Order

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1. Click Standard Sales Orders on the Left
2. Click the number under count
3. You can also search for a specific order by filling the search criteria and click Search button
4. Note that the order can be accepted only when it is in New status

Accepting the Order

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1. Select the order to be accepted. You can select more than one order at a time
2. The Lines and Schedules section gets updated with details on order like Item, Quantity, Price and Requested Delivery Date
3. Review the details and if everything is ok, click the Accept button

Accept any warning message and click yes button

Back Order or Cancel

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1. If you need to back order or cancel an order line, change the Promised Delivery date and Promised Delivery Quantity
2. Note that both Promised Delivery date and Promised quantity are to be updated for Back ordering
3. If you are rejecting the full quantity, put 0 o the Promised Quantity
4. Each line has to be back ordered or Accepted for back ordering

Order Summary

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1. Note that the order now moves to Accepted or Supplier Propose changes status
2. EDI will be sent to customer now