A shipment in Planned status can be canceled. Sometime when the number of packages not calculated correctly, it may be easier to cancel the shipment and create a new one.
Shipment in Planned status
- For canceling a shipment, it should be in Planned status
- Select the shipment that is in Planned status
Cancel the shipment
- Enter any cancellation notes in Shipper Notes header field (scroll to the right if you don't see this field)
- Click Cancel button
- Accept any messages
- Shipment will be canceled